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Client Implementation ('Other' Production (MVP, MGIS, Absence…
Client Implementation
'Other' Production
MVP
MGIS
Absence (FMLA)
EDX
ASO
Conversion
Statutory
Enrollment Services
Sun Advisor
Reporting/Procedure
Reporting Package
Key Indicators
WHO IS DOING THIS?
Audit Findings
Too many inputs
Sustainability
'Uncomfortable Procedures'
Internal (IC)
External
Management Thread
Peak Periods
Expiring a case
Criteria
Rush/Escalation Procedures
Noting Procedures
IT/Automation
Our List
Interaction with Project Team
Regular Meetings
How do we engage
When something goes wrong
IT bug inbox
Issue cases monitored
What is coming?
Process
Hand Off's
EBI
UW
EDX
PS/CAP
Contract
Non - IC Funtions
IS
PS
Re-enrollment
Quality
Service Impacts
Checking the 'soft' skills
Rush/Escalation Process
Department Structure
Persona's
Inventory High/Low
Client Experience
Avoiding Pigeon Hole
What are the persona's
Service Model
Banding
Regional Model
Cost of Implementation (small/large)
Large Market Line
Education
Other Relationships (MGIS, MVP, etc)
Add Coverage/NBOC
Staffing
Capacity
Amendments
Process/Tracking
Re-enrollment
Renewal
Conversion
Staffing
TS Model
Laon
Staffing Models
Manager Structure
Talent Development
Culture/Meetings
Meeting Frequency
Team Morle
Agile Impacts
Little Things (IC News Letter)
Including fun
Participation
Bench Strength
Engagement Survey
SLA Performance
Effective Date
Tie into 'uncomfortable' procedures
Visibility - internal checkpoints
'External View'
Retro Effective Dates
LOMA
Key Relationships
Field