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Business Driven Information System - Paige Baltzan - Chapter 1 -…

- - - - Data
      - Information
      - Business intelligence
      - Knowledge
        
        Knowledge workers
- - - - Buyer power
        
        Switching costs
        
        Loyalty programs
      - Supplier Power
        
        Supply chain
        
        The supplier can influence the industry by
        
        Charging higher prices.
        
        ■ Limiting quality or services.
        
        ■ Shifting costs to industry participants
      - Threat of Substitute Products or Services
      - Threat of New Entrants
        
        entry barrier
      - Rivalry among Existing Competitors
        
        Product differentiation