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Troubleshooting Common Computer (Basic Troubleshooting Steps (In order to…
Troubleshooting Common Computer
Common Solutions for Technology Issues
Check if the printer is turned on. If not, turn it on and try again.
Check if the printer has paper. If not, put paper in the paper tray and try printing again.
Check if the printer has a paper jam. If so, remove the paper, close the printer, and try
printing again.
Ensure that all printer cables are properly connected.
Turn off the printer and turn on again.
Check to see if a new printer driver is needed.
Below we describe some of the most commonly encountered technology issues.
The printer is not working.
The computer is frozen. A program is not responding.
The keyboard is not working.
New hardware or software is working incorrectly.
The mouse is not working.
The computer is slow.
The browser’s homepage suddenly changed.
The computer is slow.
Restart your computer.
Verify that there is at least 200-500 MB of free hard drive space.
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Basic Troubleshooting Steps
In order to solve a problem, you must figure out which part of the system is malfunctioning. You will
need to check each component of the computer, unless it is obvious where the problem is coming from.
If the issue is still not resolved, check the common technology issues below or call your system
administrator.
If restarting the computer does not clear the problem, shut down the computer and then start it
back up again.
Restart your computer to see if it clears the problem. To restart your computer, open the start
window and select the Restart button instead of the Log Off button.
If there is an error message, record the full message for future reference.
Press the F1 key to access the Help window. You can search for a solution to your problem once
the Help window appears.
Try to repeat the sequence of commands you performed before the problem occurred. See if
this causes the same response by your computer.
Make sure all of your cords are connected properly.
Close open programs and windows you are not currently using.
