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Troubleshooting Common Computer Problems (Even with the most updated…
Troubleshooting Common Computer Problems
Even with the most
updated software and hardware, occasionally computers can malfunction.
In order to solve a problem, you must figure out which part of the system is malfunctioning
Backing up your important computer files to another source will ensure that if your problem cannot be
corrected, you will still have a safe copy of your information.
Basic Troubleshooting Steps
Possible Solution:
1. Close open programs and windows you are not currently using
.
2. Make sure all of your cords are connected properly.
3. Restart your computer to see if it clears the problem.
Common Technology Issue
Issue: The printer is not working
.
...
1
Check if the printer is turned on. If not, turn it on and try again.
2
Check if the printer has paper. If not, put paper in the paper tray and try printing again.
3
Check if the printer has a paper jam. If so, remove the paper, close the printer
Issue: The keyboard is not working
.
...
1 Make sure the keyboard is connected to the computer. If not, connect it to the computer
.
2 If you are using a wireless keyboard, try changing the batteries.
3 Use the mouse to restart the computer.
Issue: The mouse is not working correctly
.
...
1 Check if the mouse is securely plugged into the computer. If not, plug it in completely
2 Check to see if the cord has been damaged. If so, the mouse may need replacing
3 Clean the mouse, especially on the bottom
Issue: The computer is slow.
...
1 Restart your computer.
2 Verify that there is at least 200-500 MB of free hard drive space.
3 Images and videos take up a lot of space, so consider moving those to an external drive.
Troubleshooting Common Computer Problems
