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Polls Troubleshooting (VIP admin (Not seeing polls option (Is a VIP admin…
Polls Troubleshooting
VIP admin
Not seeing polls option
Is a VIP admin for organisation
Speaker VIP admin but speaker not associated with sessions
Polls not enabled in the event
Can't export Excel results
By design can only show live display can contact planner for it
Can't place it behind a nav icon or speaker/org
By Design
Speaker name incorrect under created by on front end
Delete poll, correct spelling,create poll again
Poll slide not working
Windows
Must be Windows 8 and newer
Office 2016 and Office 365
Needs to trust add in
Mac
OSX 10.12 and newer
Office 2016 and Office 365
Needs to dowload Cvent live polls app
Check internet connection
Check if chosen right context and respective slide/link
Poll not showing on Frontend
Not connected to any content/nav
Poll is closed
Polls is inacitve
Not activated by VIP admin
Missing Q or answers
Wants the poll to show at a certain time
Connect the poll to the content a few minutes before
Create a nav icon
Either don't add the image
Apply a group with no attendees and remove it later
Wants to capture name of each attendee
Lock the nav icon of the poll or any icon behind which polls are showing
Require an answer is not available for polls
Wants to reset the poll results post testing
Delete the poll and create again