Please enable JavaScript.
Coggle requires JavaScript to display documents.
SSA/Tech (SSA (Teaching (1:1 training, Group Trainings, Standup Trainings)…
SSA/Tech
SSA
Teaching
1:1 training
Group Trainings
Standup Trainings
Prepparing
Documentation
Intranet
Product Road Map :warning:
Frontline Support - (tier 2) direct support :warning:
UAT
Product Feedback
Uservoice
PSAT
Technical Advisor
JIRA Management (Dev Tickets) :warning:
Awareness of Top Bugs to Support
Weekly Standups (ongoing bugs)
Current big issues :warning:
Awareness of Bugs to R&D
Backlog Control
Prioritization for Scrums
Technical Support :warning:
Email Servers
Upload Servers
Export Servers
Platform Support
IOS
Android
Windows
Sync
Procore Drive
Incident Management :warning:
Communication to Support
Communication of Support to R&D
Monitoring
Meetings
TA
QA Before Scrum :warning:
Dev ??
SSA
SPC and Product Manager
Open Office Hours (Squad) :warning:
Roadmap Meeings
Both SSA and TA
TA and SSA weekly Sync
Dept Standups