FAQ's for our Candidates (General Q's (Different job types …
FAQ's for our Candidates
Different Stages for a candidate to be on-boarded
1. Sign up
Accidentally signed up as an employer - what shall I do?
Trouble Shooting - Page won't load? Can't go onto the next question?
Limited 'shift's that they are interested in?
Not the correct info being entered = angry/misunderstood candidates as it auto rejects them :cry:
Review: Too many steps just to get to the first form (could easily sign up as an employer)
2. Type form
Can not go on to the next q's?
Review on it so fat... Simple to use - lots of options can take a while?
3. Video Recording
Why do I need to record?
How to make a video?
What do I say?
Step by step guide?
Trouble shooting/ Technical problems
Instructions on how to - screen shots/ diagrams
Recording it separately?
No camera/microphone to hand?
Video Completed STAGE
Review: Goes straight into it.. .Doesn't give candidates time - 40 seconds? Can't stop/go on for longer... (dev upgrade?)
No directions to say what to do next, not even a thanks! (how rude!)
4. Right to work
Highlight it is a drop in session
Employer video recording/selfie
Directions to the head office(s)
Dates/times for RTW
What document are needed?
Forgotten your right to work but already on your way?
How to reschedule if you miss it?
5. After right to work
Where is my video/photo? Can not see it on my profile BUT I did record it?
What happens next?
Why can't I see any shifts?
I haven't recided an confirmation email and a link to reset my password?
Where can I add in my bank account details?
How to I navigate my way through the app?
6. On the platform
Highlight to talk to OP's for any further questions ONCE on the platform
Introduce live chat!
Application closing after 7 days
How do I reactivate?
reactivation after different stages, typeform, video, rtw
Is Catapult free?
Under 18 rule
Zero hour contract
How long does it take to get onboarded?
Timline/illustrations - see research slide!
Highlight the overall message on flexibility
Part time? Student? Other jobs? Freelance?
Holiday pay - inc in when you work!
WHERE does Catapult operate? Where do I need to live to be a Catapult Candidate?
Why pick Catapult?
WHAT is Catapult?
Technical? - Smartphone rule!
Experince - Min - 3months? Why? Want to gain more exp?
What shifts do you have?
Different job types
What to expect in a..... shift...
Back of house
KP, Chef de Partie, Commis Chef, FPA,
Search Bar at the top?
Most asked Q's at the top (most activity)
BOTTOM of the FAQ - "Still can't find your answer?"...
List format - ICONS - GiFS
Splitting it into 3 sections - General, Applicants, Candidates
See research slides