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ATG Ecosystem (CRM 4 Categories (Customer-Initiated Interactions (Tool…

- - - - Customers use to:
        
        Manage there own
        
        Account
        
        Services
  - - - To Manage
        
        Prospects & Customers
  - - - Manage
        
        Customers or Propects
      - Used By
        
        Customer Service Agents
  - - - Manage
        
        Sales LifeCycle
        
        Lead
        
        Converts to
        
        Account
        
        Personal Contact
        
        Contact
        
        Opp.
      - Used by
        
        Sales Team
- - - - Products and services you can't
        
        Touch
  - - - That are delivered at
        
        Point of Contact
        
        This is where
        
        Where Value of Products or services are:
        
        Realized
        
        During delivery(Shipping)
        
        This is Where
        
        Value of Products or services are:
        
        Realized