Thinking Ahead

Headcount

Policies

Processes

Tools

Hire a replacement for David Feron that isn't Tamsin

Reviewers -- engineering focused

Clean up free listings

Project management up and running

Find an alternative to the extension request policy

Interdepartmental communication -- see Portland

Finish cleaning up backlog

PM training

Programming personnel dedicated to SpecAgent and manufacturer side of SBC

Sales collateral template

Finalize standardization of work flow

Client communication

Regular follow up with non-responsive clients

Mid-contract editing process

Reporting requirements

Preparation for increased work load (additional sales team members)

Separation between sales and production

Ensure that everyone has adequate backup and support

SpecAgent

Make sure SpecAgent talks with Sales Force

Data integrity

SpecAgent fixes -- see spreadsheet

Platform stability

SBC

Manufacturer specific functionalities

Clean up contract and SOW

Clarify and finalize our departmental policies

Communication, reporting structure, expectations, etc.