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Thinking Ahead (Headcount (Hire a replacement for David Feron that isn'…
Thinking Ahead
Headcount
Hire a replacement for David Feron that isn't Tamsin
Reviewers -- engineering focused
Programming personnel dedicated to SpecAgent and manufacturer side of SBC
Preparation for increased work load (additional sales team members)
Ensure that everyone has adequate backup and support
Processes
Clean up free listings
Finish cleaning up backlog
Finalize standardization of work flow
Client communication
Regular follow up with non-responsive clients
Mid-contract editing process
Separation between sales and production
Policies
Find an alternative to the extension request policy
Interdepartmental communication -- see Portland
Clean up contract and SOW
Clarify and finalize our departmental policies
Communication, reporting structure, expectations, etc.
Tools
Project management up and running
PM training
Sales collateral template
Reporting requirements
Data integrity
SpecAgent
Make sure SpecAgent talks with Sales Force
SpecAgent fixes -- see spreadsheet
Platform stability
SBC
Manufacturer specific functionalities