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Week 8 - Emotional Intelligence (LO2 - Emotional intelligence - self…
Week 8 - Emotional Intelligence
LO1- What is emotional intelligence
Recognise, understand own emotions
Why the need?
postive relationship with organisation performance
IQ does not predict effective leadership
LO2 - Emotional intelligence - self management skills
Self awarness
understanding of emotions
Understand how feeling effect them
Frank in admitting failure
Recognise strengths and weakness
Ability to speak openly about emotions
Self - regulation
Can control feeling
Why does it matter?
create trusting enviorments
greater integrity in leaders
Motivation
Desire to achieve beyond
Raise the bar
better equipped to deal with failure
LO3 - Emotional intelligence relationship - management skills
Empathy
Considering others emotions
WHY?
Increased reliance
Rapid rate of globalisation
war on talent
Social Skill
Influencing people to move with you
Wide network
Easy to establish common ground
LO4 - Can emotional intelligence be learned
Genetic
Product of brain limbic system
Takes a while to train
Nurture
Increases with age
requires desire
Real life Example
Jeff Bezos
Critised for poor workplace enivorment
ranked poorly on employee turnover
said to email him directly
Emotioanlly mature and intelligent response
Tolerance of lack of empathy needs to be zero