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Geico (Voice Operated (Claims (Emergency Road Service? (DOB? (Enter ph# or…

- - - - DOB?
        
        PH#?
        
        Zip Code?
        
        Previous Geico Customer?
        
        Yes
        
        Connects to CSR
        
        No
        
        Military?
        
        2 more items...
  - - - Billing
        
        Pol#
        
        Zip Code
        
        Verifies last payment received and next payment due.
        
        Repeat info
        
        Make Payment
        
        Confirms Pol on Auto Pay
        
        1 more item...
        
        Update Auto Pay
        
        4.Ask Billing Question
        
        Other
      - Make a Payment
        
        Confirms Pol on Auto Pay
        
        Offers option for one-time payment
      - Proof of Coverage
        
        Auto?
        
        Lienholder?
        
        Yes
        
        Connects to LienHolder IVR
        
        Lienholder?
        
        1 more item...
        
        No
        
        ID Card?
        
        Pol# ?
        
        1 more item...
        
        Binder?
        
        Pol#?
        
        1 more item...
        
        Send Both?
        
        Pol#?
        
        1 more item...
        
        Other
        
        DOB?
        
        1 more item...
      - Restart Policy
        
        Auto?
        
        DOB?
        
        Enter Ph# or SSN
        
        Connects to CSR
      - Change of Address
        
        Auto?
        
        DOB?
        
        Enter Ph# or SSN
        
        State Moving to?
        
        Connects to CSR
      - Cancel Policy
        
        Auto?
        
        DOB?
        
        Enter Ph# or SSN
        
        Connects to CSR
  - - - DOB?
        
        Enter ph# or SSN
        
        Connects to CSR
    - - New Claim?
        
        Yes
        
        Insured?
        
        Advises that Glass Only claim must be submitted online or via mobile app
        
        Connects to Glass IVR
        
        Glass Shop?
        
        Advises that Glass Only claim must be submitted online or via mobile app
        
        Connects to Glass IVR
        
        No
        
        DOB?
        
        Enter ph# or SSN
        
        Insured?
        
        Schedule Appointment with 3rd Party Glass Shop?
        
        2 more items...
        
        Glass Shop?
        
        Approval for Parts or Labor?
        
        2 more items...
    - - DOB?
        
        Enter ph# or SSN
        
        Party Extension?
        
        Yes
        
        Enter Ext
        
        For Directory
        
        No
        
        Connects to CSR
  - - - Routes to Claims/Sales/Service menu. (see above)