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USAA (Enter Member# or SSN (Auto? (Insurance? (Rate Quote (Connects to…
USAA
Enter Member# or SSN
Auto?
Insurance?
Rate Quote
Connects to CSR
Coverage Question?
Make a payment
Connects to CSR
Not a Member
Voice Operated
Enter Party Ext
3rd Party calling on behalf of member?
Yes
Payoff Quotes
Enter SSN
Connects to CSR after 3 failed attempts
Verify Funds
Recording advises USAA does not discuss funds w/ 3rd parties - Disconnects
Confirmation of Coverage
Auto?
Enter SSN or Pol#
Homeowners?
Enter SSN or Pol#
Flood?
Enter SSN or Pol#
Other?
Connects to CSR
Other
Claims
Property?
New Claim?
Injuries?
Yes
1 more item...
No
1 more item...
Existing Claim?
Connects to Claim Rep
Medicare?
Mailing Address?
Yes
Provides Address
No
Connects to Claim Rep
Auto?
New Claim?
Injuries?
Yes
1 more item...
No
1 more item...
Existing Claim?
Enter Pol#
Connects to Claim Rep
Major Medical?
Connects to Claim Rep
Other?
New Claim?
Connects to Claim Rep
Existing Claim?
Connects to Claim Rep
No
Membership Info
Auto?
Serve in Military?
Yes
Privacy Disclosure Recording
1 more item...
No
Are you Federal Employee?
2 more items...
Verify Coverage
Directs to Confirmation of Coverage menu (see above)
Claims
Directs to Claims menu (see above)
Order Payoff
Auto?
Connects to CSR
Locked out after several failed attempts. Even after redial.