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Liberty (Quote or ready to purchase Home/Auto (Transfers to Agent),…

- - - - File New Claim
        
        New Claim?
        
        Auto Claim?
        
        Glass Only?
        
        Directs to 3rd party Glass Repair
        
        If not Glass Claim, directs to claim rep.
        
        Property Claim?
        
        Hail?
        
        Yes
        
        Connects to Claim Rep
        
        No
        
        Connects to Claim Rep
      - Hear Claim Status
        
        enter ph# associated w/ claim?
        
        Auto?
        
        Medical Question?
        
        Yes
        
        Connects to Claim Rep
        
        No
        
        Auto Rental?
        
        2 more items...
        
        Property?
        
        Connects to Claim Rep
        
        i don't know ph#
        
        do you have an ext?
        
        No - Connects to Claim Rep
        
        Yes - Enter Extension
    - - Pay my bill
        
        Enter Pol#
        
        Enter Zip Code
        
        Repeats until correct pol# and zip is entered
      - Verify my bill
        
        Enter Pol#
        
        Enter Zip Code
        
        Repeats until correct pol# and zip is entered
      - Different billing question
        
        Connects to CSR
    - - need pol doc sent to you?
        
        Yes
        
        Connects to CSR
        
        No
        
        Connects to CSR
    - - Loops back to Main Menu
    - - Auto?
        
        Yes
        
        Liberty Customer?
        
        Yes
        
        Enter last 4 of SSN
        
        Enter Zip
        
        2 more items...
        
        No
        
        Existing Customer
        
        Connects to CSR
        
        New Customer
        
        Connects to CSR
        
        Claims
        
        Connects to Claim Menu
        
        No
        
        Existing Customer
        
        Connects to CSR
        
        New Customer
        
        Connects to CSR
        
        Claims
        
        Connects to Claim Menu
    - - Recording advises that all LH requests should be submitted online
        
        to repeat instructions