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Customer Relationship Management :beer_mugs: (Customer Serviceā¦
Customer Relationship Management
:beer_mugs:
Customer-focused Marketing
Transactional vs relationship marketing
Suppl chain service outputs
Customer Service
Availability
Operational performance
Service reliability
The perfect order
Basic service platforms
Customer Satisfaction
Customer expectations
Model for customer satisfaction
Increasing customer expectations
Limitations
Customer Success
Achieving customer success
Value-added services
Developing a CRM strategy
Framework for strategy choice
CRM Technology