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State Farm (Existing Customer (Make Payment (Make A Payment (EFT (Enter…

- - - - Verifies Zip
        
        Connects to Rep
  - - - EFT
        
        Enter Key Code on Bill
      - CC
        
        Enter Key Code on Bill
    - - Transfers to Rep
- - - - If you have Pol#
        
        Transfers to 3rd Party Roadside IVR
      - If don't have Pol#
        
        Transfers to Claim Rep
  - - - Glass Only Claim
        
        3rd Party Glass Repair IVR
      - Other
        
        Transfers to Claim Rep
    - - Total Loss
      - Other
      - Home/Boat/Commercial Claims
    - - Transfers to Tow Menu (see above)
- - - - Transfers to Local Agent
      - After Hours - Privacy Disclosure Recording
        
        Transfers to Sales Rep