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Service Cloud (Functionalities that could be improved (Email to case…
Service Cloud
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Missing features
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Capability to use in LEX Case close layout or have fields/guidance displayed on Close status in the path & change owner & record type (and inline editing for these fields - actions vs edit)
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All actions have to be in the Chatter feed vs. creating buttons (and put at top of layout) -> for other objects, it's displayed at the top
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Lightning parity
Integration toolkit - retired Classic, developing one for Lightning; a lot of the methods that did work don't work anymore (maybe already exists/improving?) - roadmap for this?
Standard layout optional filter lookup is optional in Classic, but enforced in Lightning (mandatory) - problem because we're doing a contact lookup and you couldn't pull in contacts that were NOT related to the account
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