Online SOS Support Analyst
Position Overview - serves as subject matter expert on all processes and systems
Duties and Responsibilities
QS
About Lowe's
responsible for focusing on getting all SOS product displayed online (lowes.ca) primrily major appliances
provide training to Merchandising team
setting up
managing sales programs
support day to day responsibilities of the digital SOS catalogue program
Online support with focus to get all SOS product on lowes.ca
ongoing maintenance of the ECAT pricing system
to ensure that the correct pricing in set up in the system and online
ongoing maintenance with the Merchants and vendors
to ensure that discontinued items are removed out of the system and removed on lowes.ca
Work with merchants, pricing and online team
to ensure that SOS items are included in promos online
Provide support for processes and systems
Manage the support mailbox
to maintain a high level of service
click to edit
merchandising
operations (including stores)
vendors inquiries
for process
system related questions
Maintain the SOS Canada Connections page
Monitor on-line communications tool (connections) for SOS related discussions
Actively participate in forum topics and discussions
Create and maintain documentation for SOS-related processes and systems
Develop and maintain training material to support SOS processes
Facilitate training session to Merchandising organization
Support the day to day responsibilities of the SOS Digital Catalogue program
click to edit
Manage the catalogue approval process
to ensure new material meets company standards
Ensure the information across all information sources is accurate and matches
Provide support to vendors and merchandising where required
Process improvements
Identify, recommend and investigate ways to improve business processes
Define process gaps, gather associated data including cross-functional feedback and investigation cause-effect relationships
Enhance system solutions (including upgrades) and reduce costs
to identify improvement opportunities and to develop an optima work processes
4 yr university degree
knowledge of retail merchandising(categories, products, processes, store operations)
experience in a support role within corporate environment or retail store
analytical thinking, trouble shooting and problem solving skills
excellent oral and written communications skills
excellent time management, prioritization and organizations skills
teamwork, collaboration and customer-service orientation
detail orientation and sustained attention
computer/technical skills proficiency in MS excel, word, Powerpoint and access
ability to adapt to new situations and learn new procedures
ability to interface effectively with management at all levels of the organization
process improvement and project experience an asses
serving both retail and commercial customers
offers one of the largest selections of home improvement products
dedicated to providing exceptional customer service
with over 40,000 products in-stock and thousands more online
helps customers build, improve and beautify their homes