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Service Desk Manager Criteria (Desirable (A professional…
Service Desk Manager Criteria
Essential
At least five years' experience in delivering/supporting IT services
Excellent organisational and written/verbal communication skills
Strong relationship building and influencing skills
Demonstrable ability to operate independently in terms of planning and decision-making
The ability to report to and influence senior management on the direction of services and general service development
Desirable
A professional qualification/certification in service management.
Three or more years' experience as a line-manager or team-leader
Service management experience in a large complex environment
Project management experience in a large complex environment, PRINCE2
Knowledge of the University’s main academic and enterprise ICT services and systems
Understanding of the University’s main academic and administrative activities and the ability to relate services to this
Attributes
Commitment to customer service excellence
Strong delivery focus
Self-motivation, initiative and a flexible approach to change and work demands
Outward-looking, proactive attitude
Business-like and pragmatic approach