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MTCBot says Hi! How may I help you? (User types a response instead of…
MTCBot says Hi! How may I help you?
Status of Request
Schedule a customer call
Arrange Logistics
Raise a request
"You clicked on Raise a Request. Do you wish to :"
Proceed
Insert 1st Form Question
Valid Response
Insert 2nd Form Question
Invalid Response
No. of attempts > 3
"Do you wish to restart the bot?"
Yes
Restart
No
No. of Attempts < 3
"Your response is invalid on the following grounds : ..... Kindly re-enter the details" Clear Top of Dialog stack and go back to 1st form question
Go back to the Menu
Navigate Back
String Response
String Response == Option String
Navigate to Option
String Response!= Option String
No. of Attempts< 3
"Kindly click on one of the options in the menu."
No. of Attempts > 3
"Do you wish to restart the bot?"
Yes
Restart
No
Schedule the session
Schedule an internal call
Request Summary
User types a response instead of clicking on an option
Response String matches Option String
Navigate to option
Response String does not match any of the Option Strings
No. of Attempts < 3
"Kindly click on one of the options in the menu." Clear Dialog Stack and go back to First Dialog.
No. of Attempts >3
"Do you wish to restart the bot?"
Yes
Restart
No