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GHS (POST Checkout FLOW (RETURNS (DELIVERY REFUSAL OR RETURN TO THE TESCO…
GHS
POST Checkout FLOW
RETURNS
DELIVERY REFUSAL OR RETURN TO THE TESCO DELIVERY PERSON
Customer will be charged after adjusting the value of returned items at the time of daily settlement
Customer will receive refund after the return is received at Daventry after it refused by the customer at the time of Delivery
Customer return the item to the nearest store for Refund - GHS
AMEND & CANCEL
AMEND
Add Vouchers/ e-Coupons
Change Payment Details
Add/ Remove Items (GHS)
Amend Delivery Slot (GHS Only)
CANCEL
Customer can cancel the GHS order
ORDER FLOW
Consumer Lands on Tesco GHS Website
Signup/ Signin
SLOT BOOKING
SEARCH
Customer Search for GHS Products (Store Inventory) or Browse for Products
Customer Adds GHS Products in the Basket
CHECKOUT
Order Summary
Enter Coupon or Promotion & Select the carry bags and continue checkout
Payment Options
Payment via Card
Payment via Masterpass
Review the Basket & Proceed to Checkout
Order Confirmation
Click & Collect
Select the Collection Point
Select the Collection Date & Time
Home Delivery
Pick a Flexi Saver Delivery Slot (4 hours)
Pick a 1 Hour Delivery Slot
New Customer Signup for an account
Existing Customer Signin to the Account
Services Flow
Fulfillment Flows