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Stop 1 Services (Face to Face (Booked (Campus Community (Housing Advice,…

- - - - Student Admin (fees, transcripts, id cards, etc)
      - Prospective Student Course Info
      - Special Consideration
      - Concierge Interactions (including self help support)
    - - Course and Study Plan advice
      - Enrolment Assistance
    - - Careers Advice
      - CV check
      - Overseas Study (Outbound)
    - - Under 18 international check in
    - - Coursework - academic writing
  - - - Students At Risk
      - Student Connect
      - First Year At Melbourne
    - - Housing Advice
      - Financial Aid
      - International Student Support
      - Safer communities
      - Student Wellbeing
      - Centrelink Advice
      - Tenancy Advice
      - Discrim. sexual harass, bullying consult
    - - Short Term
      - Ongoing
    - - HASS
      - STEM
    - - Course Unsatisfactory Progress Committees
      - CUPC follow ups
    - - iTutorials (One-2-One)
    - - Australia Awards
      - Financial Aid
- - - - Triage
      - Timetable
      - Defer or take leave
      - Student Card
      - Fees and Fin Aid
      - Failed Subjects
      - Testamurs & transcripts
      - Academic Skills
      - Housing & Tenancy
      - Personal Safety and wellbeing
    - - Enrolment Assistance(Current Students)
      - Enrolment credit for O/S study
      - Student VISA support
    - - Credit for Prior Study
    - - Course Advice
      - Course Advice for O/S Study
    - - Scholarship holder enquiry
    - - Equity and Disability
      - Special Consideration
      - Alternative exam arrangments
- - - - Prospective Students
      - Current Students
      - General Enquiries
      - University Switch
  - - - First Year @ Melbourne
      - Student Connect