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Value chain in e-services (Research, develop, design, prototype &…
Value chain in e-services
strategies
cost advantage
business process re-engineering (przeprojektować)
cheaper but meeting consumer needs
competitive differentiation
innovation
better profits on new services
more expensive, but better quality. functionality, integration
factors
cost advantage
volume
of production
diversity
of production
re-engineering
process
flat
organization
shift to e-business solutions
competitive differentiation
innovation business culture
risk management
agility
cooperation
efficient promotion
loyalty
design
brand recognition
quality, functionality efficiency
Market research & requirement engineering
analyse behavior
users opinion
crowdsourcing
analyse product competitors
Research, develop, design, prototype & deploy
Computer Supported Cooperative Work
Agility
PaaS
security & privacy
Multilanguage & multiplatform systems
testing new product
gradual deployment
operations
e-services availability
error detection & elimination
invoices
privacy violation detection
Marketing promotion & sales
brand recognition
dynamic promotion - profiling
affilated
Customer care & after service
technical & business support
chat, FAQs