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Owner perspective (Financial factors (new architectures (SOA, Cloud…
Owner perspective
Financial factors
increasing number of customers
increasing revenue from customer
decreasing cost of customer care
efficiency of employees
new architectures
SOA
Cloud computing
efficient cooperation
Investor perspective
Return on investment
value of shares
dividend
Potential of growth
external factors - market growth
internal factors - possible improvements
risk
time expected to growth
Types of costs
operational
capital
taxes
Risk
very high of startups
value depend on number of clients
permanent high risk
imitations of functionalities
lach of customer loyalty
innovation capacity
in-house e-services
aquisition sollutions (enterprises)
prioritazation
Two perspective
Venture capitals
buy
increase the value
sell
Initial creators of SMEs
create
increase the value
one of three stategies
manage (dividend & costs)
sell & remain as employed manager
sell & start unrelated job
re-invest capital