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E-Commerce (Other STAKEHOLDERS (Companies (Advantages:
Can quickly and…
E-Commerce
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STAKEHOLDERS
Sellers
Advantages:
- Can view their products more efficiently
- Can sell products online without a physical store
- More convenience to shop online anywhere with internet access
Disadvantages:
- They cannot persuade the buyer in person (Difficult to establish a customer base for their business)
- Expensive in maintaining an e-commerce website
- Delivering products can be time-consuming
Clients
Advantages:
- More convenience to shop online anywhere with internet access
- Allow customers to compare prices through other stores more easily
- Easy to review good and bad when going online shopping on site
Disadvantages:
- Security (ID thief)
- Privacy (Address for postage)
- Shipping time
- Not able to physically inspect an item prior to purchasing it
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Customer services
Advantages:
- More convenient and open 24/7
- Gives the customers the opportunity to look for cheaper and quality products
- Collecting and managing information related to customer behaviour
Disadvantages:
- Can't receive refund
- Minimise chance of direction customer to seller interactions
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