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B207 Themes and Concepts (Operations 🛠 (Quality🤩 (Quality ✅assurance ,…
B207 Themes and Concepts
HRM
🤝
Globalisation 🌍
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Free market
Integrating Workforce
Innovation 🏆
#
Empowerment era 🔑
Employee voice
Shared decision making
Flexible work
Employee relationships
Leadership :smiley:
Leadership v management
Transactional v transformational
Civic
Political
Identifying leadership 🥇
Purpose
Process
Result
Position
Motivation 👩🏻💻
Herzberg (1950)
Maslow (1943)
Creating value (Porter and Kramer 2011) 💼
Collective impact
Value chain
Change management ❓
Successful change management (Kotler 1996)
Politics
Astuteness
Organisational perspective
Societal perspective
Public sector value
Voluntary sector
Private sector value
Profit 💵
Operations
🛠
Operations management
Input output process model
Product service design
Performance objectives
Order winning 🏅
Order qualifying
Supply chains
Relationships 👔
Bullwhip effect (Blanchard 2010)
Collaboration
Vertical intergration
Competition
Innovation🚦
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Creative destruction (Schumpeter 1994) :warning:
Risk :red_flag:
Operational resiliance
Risk assessment matrix
Quality🤩
Quality ✅assurance
Quality control
Tools to control (Moore 2017)
ISO 9000 system
Lean manufacturing
Outsourcing
Loss of control
Barnes outsourcing matrix
Lower unit costs
Crisis management 💣
Griffin (2008) 10 recommendations ✍🏼
External eg. scandal
Internal e.g. brand sabotage
Cycles :recycle:
Vicious
Virtuous
Long waves of economics
Business
Product
Time⌛️
Short
Medium
Long
Finance
💷
New source
Crowdfunding
Traditional source
Overdraft
Lease
Tax
Evasion
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Avoidence
Transfer pricing
Abusive transfer
Reporting 📈
Country by country
Master file
Local file
International standards
IFRS
IASB
Creating value ⚖️
Shareholder value
Measuring value
Fair value
Deprival value
Historical cost
Generally Accepted Accounting Principles (GAAP)
Exchange rates 💵
Demand/supply
Currency considerations
Imports/exports
Government intervention 🥊
Measuring success💰
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Customer equity
Profit
Cost of quality (Slack et al. 2006)
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Prevention :red_cross:
Appraisal
Marketing
☎️
Relationship marketing :silhouettes:
Internal
Two-way communication 📞
Types of employee
Business to business
Customer 💬
Quality :star:
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Zone of tolerance
Quality gaps
Dimensions of service
Loyalty 🤞🏼
Types of relationships (Dwyer et al. 1987)
🤝
Mega
Classic
Special
Nano
External environment
Micro
Globalisation v customisation 🌐
Macro
Convergence
Divergence
Crossvergence
Branding 📍
Identity
Loyalty
Global/local
Marketing mix
7 P's
Price
Competitor based
Cost based
Consumer based
Place
Process
Physical evidence
Product
Promotion
People
Ethics 💭
CSR
GPS can be invasive
Strategy🧠
Positioning
Segmentation
Targeting
Cultural considerations 🇧🇷 🇹🇩 🇫🇮
Language
Taste
Humour
Measuring success 🏆
Sales
Market share
Strategy 📊
EMA Mindmap