Introduction to People Management (Management Styles (Kaizen (Lean…
Introduction to People Management
Structuring, Coaching, supporting and delegating
'Harnessing an individuals stregths'
improves individual performance
increases openness to change
taps into unused talent
contributes to happiness and fulfillment
Management by walking about (MBWA)
Spending time periodically chatting to team members about general things as well as work
Tips to make it work
Make it part of your routne
Speak to people one-on-one
Ask for suggestions and recognise good ideas
Follow up with answers
The idea of continuous improvement
Clean working environment
Fine tune tasks by singling out each step in the process and evaluating it in detail
'The 6 most important things'
Taking the 6 most important tasks for that period of time (day, week, etc) numbering them in order of importance and focusing on them of one by one until they are either complete or you can go no further.
A manger should aim to spend most of their time within 'quadrant 2', which are important but not urgent tasks
Always give achievable objectives
Develops employees abilities
Building 'Rapport' with people
Tone of voice
Transnational Analysis (TA)
Understanding Personality, relationships, communication and group dynamics
People have psychological hunger for 3 things.
Frames of reference
if matches can be made within the frames of reference then there is a greater chance of creating rapport with people
Light influence - Things i think carefully about and take on board
Medium Influence - usually family stuff (responsibility, secrets)
Clear- seeing without colouration
Deep Influence - What were born into (Religion Geography, Race, Decade of birth.
The activity that managers should aim to spend 80% of their time doing
Maslow's hierarchy of needs
an individual acts in a certain way due the expectancy that their actions will be followed by a given outcome
An employee assess their outcomes of a task based on the level of their input and then compares the two, if they believe it is fair then they will be satisfied
An appraisal is not the time for disciplinaries, bad news or surprises