Electronic Service Technicians
Computer service technicians' duties and responsibilities vary from one position to
another but, in general, they:
these are some
Computer service technicians need
the following characteristics:
Working with customer support
analysts, computer
service technicians may field test
new equipment and report
results to engineering and
manufacturing personnel.
these are some
• inspect and connect new equipment
• configure systems and install
and update systems and
applications software
• install and configure security
software such as firewalls and
anti-virus tolos
• install, configure and troubleshoot Internet connections
• connect computers to wired and
wireless local area networks
• test new systems to ensure that they
are in working order
• respond to customer complaints
and provide technical advice
• diagnose and troubleshoot hardware
and related software problems
• install circuit boards and peripherals
• keep records of maintenance work and repairs
• good communication and interpersonal
skills for dealing with customers in
problem situations
• mechanical aptitude and the ability to
think logically and analytically
• an aptitude for and interest in math and science
• good problem solving skills
• the ability to work alone and with others.
The work can be stressful when
systems are not working properly
and customers are upset
Technicians usually work a standard
work week but may be on 24 hour call for
specified periods and work overtime
when systems malfunction.
Computer service technicians work in
surroundings that may vary from clean and
well ventilated to cold and dusty.
They may be required to lift and carry computer
components weighing up to 40 kilograms.