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JC Process flow (Customer calls/chats with agents (Customer not sure about…
JC Process flow
Customer calls/chats with agents
Customer not sure about buying online?
If store is available in customer's city, request customer to visit the store
Book store appointment by entering all the relevant info in store tracker
Try at Store agent will take all the Chennai leads and call the customer to confirm Store Apptmt
Is Stock transfer request raised ?
No
Fix the appointment date with customer and update it in tracker and send an email/sms to store team
Store staff to follow up with Cx one day before the appointment and confirm the date and update the tracker with status
1 more item...
Inform the cx when the stock reaches the store and follow up with the Cx for Store Visit. Proactively inform the customer if there is any delay in stock transfer
Yes
Yes
No
No
Yes
Store Flow starts :check: