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Design & Implementation Of Training Programmes (TRAINERS DO'S AND…
Design & Implementation Of Training Programmes
OBJECTIVES
Performance
What a learner is expected to be able to do and/or produce to be considered competent
Conditions
Describes the important conditions under which the performance is to occur
Criteria
Identifies the criteria of acceptable performance by describing how well the learner must perform in order to be considered acceptable
ADVANTAGES AND DISADVANTAGES OF TRAINING PROGRAMMES
Advantages
Stay ahead of competitors
Keep up with industry changes
An opportunity to learn
Grabs in new talent
Self-confidence
Positive attitude
Group effort
Handles customers well
Disadvantages
Waste of Time and Money
Increased Stress
Too much theory
Leave for New Job
Time Requirements
Control of Training
DESIGNING A TRAINING PROGRAMME
1. Setting Objectives
2. Selecting the Trainer or Vendor
Make-Versus-Buy Decision
Cost
Credentials
Background
Experience
Philosophy
Delivery Method
Content
Actual Product
Results
Support
Request for Proposal (RFP)
3. Developing a Lesson Plan
Icebreaker
Purpose
Helps participants to get to know each other
Opportunity for participants to network
Builds climate that is characterised by mutual respect and openness
Feeds the participants' need for social acceptance
Facilitating Ice Breaker
Minimal preparation time and ease of facilitation
Engages all the students at the same time
Involves getting students to move around
Takes no more than 10-15 minutes
Involves student learning something about each other that they do not know already
Does not require students to reveal aspects of themselves that they do not feel comfortable revealing
Components
Content to be covered
Sequencing of activities
Selection or design of training media
Selection or development of experiential exercises
Venue, timing and planning of each activity
Selection of the method of instruction to be used
Number and Type of evaluation items to be used
Title of lesson plan
Objective of lesson plan
Selecting Program Methods & Techniques
Preparing Training Materials
Scheduling the Program
TIPS FOR EFFECTIVE PRESENTATIONS
Have a clear outline for your presentation
Look at the audience, not at the screen
Voice must be clear and coherent
Ensure lighting and seating are appropriate for all to see both the presenter and the screen
emphasise information by pointing; however, do not point at screen point on the transparency, or use a mouse pointer on computer slides
Script what you plan to say each slide, but avoid reading bullet points exactly as they appear on slide
Control pace by progressive disclosure
Cover the projector to emphasise an important verbal point
Use 2 projectors for increased effect
Obtain group involvement by writing on the whiteboard or chart.
ROOM LAYOUT
Types of room layout
Circle
Allows instructor to see everyone from an equal distance and easier communication
U Shape
Ideal because trainer can be in the middle of all the participants
Theatre
For large group of people
Suits presentation style training session
Classroom
Allows people to listen to the trainer at the front of the room, as well as allowing note-taking
Cabaret
Everyone faces forward to watch presentations
Boardroom
Everyone around the table can see each other and discuss ideas
TRAINING AIDS
Projected
Powerpoint Slides
Overhead Projectors
Videos
Laptop/Computer
Non-projected
Flash cards
Charts
Posters
Training Materials
Fieldworks
TRAINERS DO'S AND DON'TS
Overprepare
Professional and appropriate personal appearance
Get trainees' attention early
Concise and direct message
Ask some initial questions that the trainees can answer, and then continually work for interaction
Listen and acknowledge ideas
Put people at ease
Direct questions back to people
Avoid disputes and making right and wrong judgements.
Summarise