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Managing Conflict in interpersonal relationships (Approaches to conflict…
Managing Conflict in interpersonal relationships
Understanding interpersonal conflict
Interdependence
Perceived incompatible goals
Expressed struggle
Perceived scarce resources
Communication climates in interpersonal relationships
Confirming and disconfirming messages
Confirming messages
Acknowledge the person's thoughts and feelings
Show that you agree
Show recognition
Actions and words that express respect and show that we value the other person.
Disconfirming messages
Words and actions that express a lack of caring or respect for another person.
Partners criticize each other
Partners show contempt
Partners are defensive
One or both partners engage in stonewalling
How communication climates develop
Relational spiral
A reciprocal communication pattern in which each person's message reinforces the other's.
Escalatory spiral
A reciprocal pattern of communication in which messages, either confirming or disconfirming, between two or more communicators reinforce one another.
Avoidance spiral
A communication spiral in which the parties slowly reduce their dependence on one another, withdraw, and become less invested in the relationship.
Approaches to conflict
Gender and conflict style
Conflict dilemmas
Commonalities
Origins of gender differences
Cultural influences on conflict
Characteristics of an Assertive message
Share your interpretation of the other person's behavior
Describe your feeling
Describe the behavior in question
Describe the consequences
State your intentions
Conflict in online communication
Disinhibition
Permanence
Delay
Styles of Expressing conflict
Nonassertion
Indirect communication
Passive aggression
Direct aggression
Assertion
Managing interpersonal conflicts
Method for conflict resolution
Lose-Lose
compromise
Win-Lose
Win-Win
Steps in Win-Win problem solving
Make a date
Describe your problem and needs
Explore your unmet needs
Check your partner's understanding
Identify your problem
Solicit your partner's needs
Check your understanding of your partner's needs
Discuss ways to meet your common goals
Follow up on the solution
Example from my life about this topic
I have an experience about direct aggression. My brother is a guy who likes to talking directly. I remember he said "You know you are so annoying! Can you shut up!" It really hurts me when I heard that.
What bothered you
I am bothered about the Win-Win problem steps.
What surprised you in the readings
I am surprised that there are many steps that we need to do for the Win-Win problem solving.
What made you want to find out more
I want to find out more about the conflict in online communication. It's because more and more people like to use social media to communicate nowadays. It may have more conflicts when we use it to communicate.