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Performance Management (Advantages of performance management (Better…
Performance Management
Definition
Maintain and improve employee performance
in line with an organisation's objectives
Advantages of performance management
Better decision making
Clearer goals and objectives
Facilitates feedback
Assessment of training and development needs
4 phases of performance management
Planning
Day-to-day management of employees
Performance appraisal and review
Development and/or rewarding staff
How do we assess/rate performance?
BARS (Behaviourally anchored rating scales): Strongly agree to strongly disagree
BOS (Behaviourally observation scales): measures frequency (always to never)
Assessment centres: classrooms
Appraisal interviews
Problems of performance management
Difficult to get the right appraisal system
What levels to measure performance
Can be punitive
Usually done by line managers (not trained enough)/Bias
Solution to performance management
Commit to either development or punishment
Multi-feedback sources: review asked by an external
person (e.g. family)
Train people
Consider moral and ethics