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The Operation Domain (BUSINESS OPERATION (Authorization (Read only, Read…
The Operation Domain
BUSINESS OPERATION
User support
Service-desk
Communication and training
Authorization
Read only
Read and write
Creation and deletion
DATA OPERATION
Implementing quality plans
Modify the general operations and service-specifi c procedures to ensure that the required actions are carried out
Modify applications software, systems software and hardware confi gurations, as appropriate, so that the required quality can be measured and achieved.
Master data management
System management
Business information support
Data quality
Operating the data environment
Objective
Taget measures
SERVICE OPERATION
Service support procedures
Service measurement
Service monitoring
Operational supplier management
TECHNOLOGY OPERATION
Availability
Partner and supply chain liaison
Suppliers
Incident management
