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Managing Interpersonal Relationships (Understand Interpersonal Conflict…
Managing Interpersonal Relationships
Questions
I wasn't really surprised about the reading
There wasn't anything that had bothered me in the reading.
I would like to learn more about the differences between gender communication.
Communication Climates in Interpersonal Relationships
Confirming and Dis-confirming Messages
Confirming responses
Recognition
Acknowledgement
Endorsement
Dis-confirming Responses
Disagreement
Ignoring
Contempt
How Communication Climates Develop
If messages are confirming, the climate is likely to be a positive one. If they dis-confirm one another, the climate is likely to be hostile, cold, or defensive.
Escalatory Conflict Spiral
Avoidance Spirals
Creating Positive Communication Climates
Evaluation versus Description
Control versus Problem Orientation
Strategy versus Spontaneity
Neutrality versus Empathy
Superiority versus Equality
Certainty versus Provisionalism
Understand Interpersonal Conflict
The Nature of Conflict
Expressed Struggle
Perceived Incompatible Goals
Perceived Scarce Resources
Interdependence
Styles of Expressing Conflict
Non-assertion
: The inability or unwillingness to express thoughts or feelings in a conflict.
Direct Aggression
Passive Aggression
Indirect Communication
: a message that is conveyed in a roundabout manner, in order to save face for the recipient.
Assertion
: Handling conflicts by expressing their needs, thoughts, and feelings clearly and directly but without judging others or dictating to them.
Characteristics of an Assertive Message
Behavioral Description
Your interpretation of the Other Person's Behavior
A Description of Your Feelings
A Description of the Consequences
A Statement of Your Intentions
Gender and Conflict Styles
Conflict in Online Communication
Cultural Influences on Conflict
Managing Interpersonal Conflicts
Methods for Conflict Resolution
Win-Lose
Lose-Lose
Compromise
Win-Win
Steps in Win-Win Problem Solving
Identify Your Problem and Unmet Needs
Make a Date
Describe Your Problems and Needs
Partner Checks Back
Solicit Your Partner's Needs
Check Your Understanding of Your Partner's Needs
Negotiate a Solution
Identify and Define the Conflict
Generate a Number of Possible Solutions
Evaluate the Alternate Solutions
Decide on the Best Solution
Follow up on the Solution