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OB WEEK 6 :star: (Conflict (Elimination of conflict (Roots of conflict are…

- - - - Functional conflict should be encouraged
      - Focused- or Managed-conflict view - conflict can be beneficial in specific cases (e.g. teamwork)
- - - - Cognition/perception: one or more parties become aware of the conflict, but need not go any further unless...
        
        Personalisation/felt conflict: one or more parties experiences conflict, which can lead to Stage 3: Intentions
  - - - Intentions can be classified as:
        
        High assertiveness, low cooperativeness (competing) - I will pursue my own interests regardless of costs to other parties
        
        High assertiveness, high cooperativeness (collaborating) - we will seek mutually acceptable outcomes
        
        Low assertiveness, low cooperativeness (avoiding) - I can't deal with this
        
        Low assertiveness, high cooperativeness (accommodating) - I will sacrifice some of my own interests fro the sake of the other party
        
        Medium assertiveness, medium cooperativeness (compromising) - we will both sacrifice some of our interests
  - - - Behaviours can emphasise:
        
        Conflict resolution
        
        Conflict intensification
      - Behaviours are informed by:
        
        Intentions
        
        Level of conflict
- - - - Problem solving
      - Superordinate goals
      - Expansion of resources
      - Avoidance
      - Smoothing
      - Compromising
    - - Communication
      - Bringing in outsiders
      - Appointing a devil's advocate
  - - - Bringing ignored problems into the open
      - Challenging groupthink
      - Encourage new ideas, facilitate innovation and change
      - Force people to challenge assumptions
    - - Negative emotions and stress
      - Reduces communication required for coordination
      - Destroys group cohesion