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Getting started in Continuous Improvement (Front of house Operational…
Getting started in
Continuous Improvement
SAP training
SAP Basics (WBT EM-RET-WBT03759)
SAP Overview - WBT (WBT EM-RET-WBT00187 )
Front of house
Operational processes
BPPs
Call jacking with sales
Connect methodology
corey
Get familiar with existing front of house ARIS
SAP Port
Optimisation team stuff
BPMN methodology / ARIS
Team structure
Cam geasons team
Ops mngrs:
-Melb Rob hillier
-Melb Erin DAgostino
-Melb Cassandra Keep
-Adel Joshua Taylor
-Adel Sam mcdowell
Inbound sales support
-Performance coach Adel: Ed Radcliff
-Performance coach Melb: Ted Bajjali
Projects in the pipeline
Inbound Sales
Get together with Cams DRs & Prioritise
Mapping As Is / To Be
Inbound sales reporting
Moves project
9 million opex
Shave 2 mins off 15 min call
Cam geason and co:
-karine Lau
-Cassandra Keep
-Erin D'Agostino
-Matt Clark
Quality were looking at call script
We will look at 'all encompassing'
System/call/other