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Change Cover Fetch Process Map (Check that no claims have been paid (No…
Change Cover Fetch Process Map
Check that no claims have been paid
No claim paid
Check payment schedule
Payment in Progress
Advise customers that we are unable to change cover until the payment clears :fire:
No payments in progress
Advise customer of cover options
Customer wishes to apply cover change
Scripting for type of cover change. :warning:
1. Downgrading to stated benefits
2. Upgrading to a higher level of cover
3. Adding Routine Care
4. Switching to a plan that has specific exclusions
5. Downgrading but no changes to conditions covered
Premium scripting :warning:
Customer within instalment period
1 more item...
Customer on annual terms
1 more item...
Passed raised date
1 more item...
Customer within cooling off period
1 more item...
Cover changed on the raised date :checkered_flag:
Claims have been paid
Check renewal
Renewal info available
Modify renewal :fire:
No renewal available
Advise the customer we are unable to change cover :no_entry: