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Shaping Business Opportunities (Operations Strategy (Performance…
Shaping Business
Opportunities
Competition and Choice
in Public Services
Benefits
Increase in choice
Better results
Staff maintained
Drawbacks
Larger disparity between good and bad
Funding diverted
to the best
The poorer deteriorates
Reputations suffer
Funding reduces
Long Term Success
Employee Relations
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Improve identity
Build relationships
Marketing
Business to business
Promotion to other businesses
Internal marketing
Promote organisation to staff
Encourages repeat customers
Change Management
Reactive to change
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Crisis Management
Problem solving
Minimise impact
Maintain reputation in crisis
Monitoring of situation
Leadership and Management
Leadership
Empowerment
Ecourages innovation
Inspiration to others
Are a visionary
Provides opportunities
Promote change
Management
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Reliability
Control and focus
Promote quality
Manage processes
Efficiency
Competing in a
global context
International operations
Financial benefits and costs
Reduce running costs
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HR issues of exploitation
Possible modern day slavery
Lower staff costs
Increase profits
Proactive international sourcing
Reactive international sourcing
Domestic sourcing
Financial Implications
Exchange rate implications
Tax implications
Human Resource
Management
Promotes inclusivity
Flexible working
Teleworking
Part time working
Job share
Benefits to employees
Encourages empowerment
Improved rights
Benefits to employers
Positive workforce
Meets needs of business
Employee Rights
Unions
Equality
Empowerment
Development
Change Management
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Innovation
and improvement
Development
Purpose
Sustainability
Resistance to change
can cause:
Worry
Conflict
Fear
Everett Rogers 'Diffusion of Change' 1962
Innovators
Early Adapters
Early Majority
Late Majority
Laggards
Marketing and Branding
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Impact on reputation
Past, present and future
Collective Representation
Identity
Customer relate to identity
and increase spending
Increases desire
Communication between
customer and organisation
Operations Strategy
Capacity and facilities
Supply chain development
Technology
Workforce
Performance objectives
Quality
Standards
Conformance
Perception
Speed
Timespan
Throughput time
Flexibility
VAriety
Mix
Volume
Sustainibility
Environmental
Economic
Social
Dependability
Reliability
Promises
Logistical
Cost
Unit cost
Lean processes