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2018 Roadmap (Organizational (Core Values (Value 1: Customer Centricity…

- - - - Support to President & CEO, including MD of Krungsri Consumer
    - - 2.1 Financial KPIs (ตัวชี้วัดด้านการเงิน)
        
        As per MD's KPI and plan
        
        Manage CAPEX/OPEX within approved budget= XXX MM THB.
        
        Enhance Customer Experience - Continue to maintain SLA = 98.50%. Identify and look to establish IT infrastructure for continuous improvement, SLA = 99.00%
      - 2.2 Customer and Society KPIs (ตัวชี้วัดด้านการให้บริการลูกค้า และการตอบแทนสังคม)
        
        Customer Growth and Key targets - As per CEO/MDs directions
        
        Support Technology Innovation to achieve Customer Experience program which may need to co-ordinate with other departments
        
        Team to participate in internal company's CSR events or external event(s) that contributes to the community.
      - 2.3 Internal Process KPIs (ตัวชี้วัดด้านบริหารกระบวนการทำงาน)
        
        Support for Integration Architecture - Q2 2018
        
        DevOps for Mobile Application - Q3 2018
        
        Support IT Planning and Governance Matrix in Agile way - Q3 2018
        
        Cloud for API for mobile - Q4 2018
        
        Support Business Growth : Manages the delivery of key initiatives for Consumer Business (BPMO/Non-BPMO, Digital Transformation Initiatives and BAY Initiatives)
        
        Improve Production Support - Q3 2018
        
        Improve Product Backlog management - Q3 2018
        
        Improve Configuration and Release Management - Q4 - 2018
        
        Risk Management/Incident & Problem Management/BCP/Audits
        
        Redesign Architecture to support growth of number of users using new Architecture Desgin Patterms
        
        Improve scalablity of infra using Cloud
        
        Adjust Mobile Unit to be able to streamline business requirements smoothly
        
        25% of IT Teams and 20% of Projects develop using Agile Methodology in 2018
      - 2.4 Human Capital KPIs (ตัวชี้วัดด้านการบริหารและพัฒนาบุคลากรในองค์กร)