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IT Support daily task compilation (network support (assist users in…
IT Support
daily task compilation
network support
assist users in rectifying network-related problems such as security access, Internet access, network failure,
Tasks included:
Search for possible solutions in google
Simulate the problem that user is facing
Add solutions to problem list database
assist the network administrator in managing user accounts, installing software on the network, backing up
and retrieving files and maintaining network security
Tasks included:
Checking daily backup logs
Checking task schedules
Random data restore from backup
Checking firewall logs
maintain the help desk database by recording problem resolution on problem calls attended to
Tasks included:
Open specific websites and access database
Write solutions to the problem list
web/software support
monitor the state of custom software systems
Tasks included:
Checking antivirus scan report
Checking updates of softwares
troubleshoot when the software fails to work properly
Tasks included:
Open google and search for solutions
Open websites related to IT troubleshooting (ifixit maybe?)
help desk support
accepts problem calls from users and registers each call on a help desk database and tries to solve them
Tasks included:
Open Email
Check from databases about the problem
Open google and search for possible solutions
if the problem cannot be solved over the phone, the help desk mobilises the relevant IT staff member,
usually by e-mail or on the help desk database, to assist the user.
Tasks included:
Send email/forward email to other staff
Update database about ticketing
based on
https://web1.keira-h.schools.nsw.edu.au/Faculties/IT/Year11/WORKEFFECT/SECTION4/ROUTINE.HTM