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FLIGHT FOLLOWING (Module 1 - eLearning (PHRASEOLOGY (The meaning of…

- - - - What to expect and write down when pilot calls
        
        1) Taxi call
        
        What is the point of knowing POB,weight&index, endurance,flight level?
        
        Pre-takeoff
        
        2) Departure
        
        After takeoff
        
        Departure time
        
        EA for next destination
        
        3) Position report
        
        Location
        
        Altitude
        
        Operational state
        
        4) Pre-landing
        
        Alert for you that aircraft is in critical phase of flight
        
        5) On ground
        
        After landing
        
        Safe on ground
        
        Critical flight phase over
    - - Whiteboard
        
        TIME
        
        Clock management
        
        Conversion
        
        Visible to other team members
        
        Updating physical whiteboard from Wingman whiteboard
        
        CONSTANTLY NEEDS TO BE UPDATED
      - Pilot speaking too fast - how to handle
      - How to write down event logs (DO not use arrows and symbols. Next person might not understand it)
      - Record down when messages are not clear from pilot and time
      - Pen failure
      - What to do if pilot is unreadable
        
        what to say
        
        what to write
      - All messages to be recorded on Log sheet
    - - sterile cockpit
        
        'sacred' time when someone calls ldg or taxiing
        
        Single pilot operations
        
        Pilot's 'Busy time'
      - Why is the critical phases important to pilots and FF? (Slow speeds,low terrain, short time to emergency decision)
      - Taxiing
      - Take-off
      - Climb
      - Cruise
      - Descent
      - On Ground
      - Landing
    - - Communication
        
        AFF
        
        Other options
        
        Messaging
        
        Sat phones
        
        How to use and limitations
        
        HF Radio
      - Clocks
        
        Local
        
        Zulu
      - Maps
      - Log sheets
      - Computer
        
        AFF website
        
        Weather
        
        Sound on
      - IRH
      - Portable recording device
      - Comfortable chair and desk
      - Backup facilities
      - Quiet room
      - Manuals
      - pen and paper
    - - Preparation
        
        Information gathering
        
        Notifications in place for destinations
      - Equipment checks
        
        Internet
        
        Sat phone
        
        AFF - Computer
        
        UPS / Battery serviceable;
        
        HF Radio
        
        tips and tricks troubleshooting
        
        changing radio freqs
  - - - Immediate Response Handbook
        
        How to use it
        
        When to use it
        
        How often it is updated, by whom (matt)
        
        Electronic vs hard copy (matt)
        
        Dealt with mainly in IRH course?
      - Dealt with in separate module
    - - Try not to have conversation (both FF and Pilots)
        on frequency to keep the frequency open to give time for the emergency calls.
    - - Emergency Log
        
        Recording info
        
        From the first call through the response by different people to info gathering and debrief
        
        Listen and write exact words said by pilot
        
        Write exact time you received call
        
        Having quite in the office during the call
        
        Why keep a log
        
        Investigation/ review
        
        response coordination
        
        Confirm actions taken
        
        Use of whiteboard to display consistent info
        
        Situation
        
        Location
      - Emergency calls
        
        In Flight Emergency
        
        ELT/PLB Activation
        
        Pan pan
        
        Mayday
        
        AFF activation
        
        Emergency button
        
        Advisory alert
        
        Aircraft Accident
        
        Aircraft Occurrence
        
        Aircraft Bomb Threat
        
        Unruly Passenger
      - Role of FF
        
        Confirm location of aircraft
        
        INFORM SUPERVISOR
        
        Control the radio frequency
        
        Use available resources
        
        BOB phone
        
        Other team members
        
        Emergency Contact phone numbers
        
        Respond to direct needs of pilot
        
        Maintain listening watch
        
        Log all messages
        
        Write down as soon as possible
        
        Call other services to help
        
        Establish full list of Pax/freight
    - - HUMAN FACTORS
        
        Adrenaline rush
        
        Keep calm
        
        Follow Procedures
        
        Expect to do a lot at the start then review when you have time
      - Consider reaction of friends/ family
        
        Particularly for MAF family members who are around
      - Write down exact messages as soon as possible
    - - Help Pilot/pax first
      - Call for assistance
    - - Briefing incoming team members
        
        SBAR
        
        Assessment
        
        Recommendations
        
        Background
        
        Situation
      - Information for emergency responders
        
        Caller details (You)
        
        Location
        
        Aircraft type/ colour
        
        POB
        
        Fuel/ DG on board
        
        Situation
      - Search and rescue (Ground ops manual)
    - - how long is too long
        
        If at any time you are not sure - then call to confirm
        
        15 mins Departure and Position
        
        10 Mins landing to On ground
      - Aircraft call overdue...
        
        Try to contact
        
        Other MAF aircraft to see if they can contact them through a different channel - (remember HF radio ca skip)
        
        The aircraft
        
        ATC - they may have the aircraft on a different channel
        
        Start an incident log
        
        Inform supervisor
        
        Landing call - 15 mins after ETA
        
        Position reports - 10 mins after overdue
        
        Partners on the ground at destination if no response from other methods
    - - key phrases to alert something is up (MATT)
      - 7500 (MATT)
      - Responding in a way that doesn't alert the hijacker
      - How can you realise what is happening
      - DO NOT USE THE WORD HIJACK
      - Difficult for pilot to tell you while under threat
      - Alert your supervisor immediately
      - Use IRH
      - Unusual messages
    - - Senior Flight Operations Staff
      - MAF Contingency Phone
      - Programme Manager
  - - - Basics of weather
        
        Wind
        
        Effect on trees/grass
        
        Direction
        
        Effect on landings
        
        Speed/strength
        
        Temperature
        
        Visibility
        
        Smoke
        
        Haze
        
        Mist/fog
        
        Sandstorm
        
        What is the distance to the objects you see from your location?
        
        Types of clouds and their properties
        
        Overcast
        
        Height/Level
        
        Storm/rain
      - Sources of weather information0
        
        Online info
        
        Setting up screen
        
        Rainy days app -(Matt - see comment)
        
        websites
        
        How to read a satellite imagery
        
        Observation with eyes
        
        Use of landmarks
      - How to give weather info to pilots
        
        Format
        
        Terms
        
        Information, considered advice - not direction
        
        Pilot also has other information e.g. weather radar and other pilot reports
        
        via radio or text or ??
    - - Definition
      - Medevac kit
        
        where they are kept
      - using the checklist
      - Special requirements
      - Confidentiality
      - Ambulance / ground transport
    - - HF/VHF radio is not necessarily secure
        
        May not want to give location/eta except in code that is prearranged with pilot.
      - Potential Threats
        
        At Airfield
        
        In the vicinity
        
        Consider safety of pax traveling to/from flight.
      - Signals/markers
        
        e.g.if its secure the land cruiser will park by the .......
    - - Surface
        
        Dry/wet/standing water/soft spots
        
        obstructions
        
        Potholes
        
        People
        
        animals/Cattle/goats
        
        Runway repairs ongoing
        
        Termites / anthills
      - Getting accurate information
        
        Optomistic views by pax wanting to travel
  - - - Strngth
      - Readability
      - See SSD FF Terminology
    - - Zulu
      - Local
    - - Pan Pan
      - Mayday
      - 7500
        
        Other ways of inferring / communicating a situation of unlawful interference, e.g. crazy fuel amount request (Matt)
    - - transmit
      - receive
      - copy
      - immediate response
      - listening watch
  - - - COMMUNICATION
        
        Reporting ETAs
        
        Actions required
        
        Notification
        
        Passenger/freight drop-off/collection arrangements
        
        Airfield Manager
        
        Note: This position is rare in MAF circles, may want to add this as a sidenote (Matt)
        
        Immigration
        
        Security
        
        Ground staff
        
        Fuel staff
        
        Any other reports
        
        Diversions
        
        Matt add - 'Does anyone need to know about a diversion, e.g. ops manager? Bookings?'
        
        Documentation
        
        Daily Log
        
        Emergency log
        
        See later in this course
        
        Position
        
        Location, (Altitude, speed, direction)- 'Ops Normal'
        
        Circle of communication
        
        What to do with information you receive
      - HANDOVER PROCEDURES
        
        Distractions
        
        Other tasks
        
        Visitors
        
        Comfort breaks
        
        I DO RT
        
        Departures
        
        On the ground
        
        Responses
        
        In flight Aircraft
        
        Tasks
      - SITUATIONAL AWARENESS
        
        What could affect this flight
        
        What if..
        
        What is needed
        
        Getting ahead
  - - - Monitor and record aircraft position reports
      - Continuously monitor the nominated MAF radio frequency
        
        HF
        
        AFF
      - Activate the MAF emergency response plan
      - follow up pilot requests
      - Provide helpful operational support and info (Matt - e.g. weather and runway information)
      - Notice and report
        
        abnormalities
        
        Changes / delays
      - Provide information to partners and officials
      - Does NOT provide
        
        ATC
        
        Flight instructions to the pilot
- - - - Set frequencies
      - RADIO CHECKS
      - Switching on
    - - Pausing before speaking
      - Remove mute before start of a conversation. The mute cancels all noise and low transmitted signals.
      - PTT buttons
    - - Aerial direction
      - Squelch
      - Frequency
    - - Radio
      - Batteries
      - Antenna
- - - - MJ flight follows a/c flying in S.Sudan: 1. MAF Kenya 2. MAF Uganda (Their pilot decides whether they want to FF with MJ) 3. MAF S.Sudan.
        Transfer of responsibilities normal is at the borders. Loki for Kenya, Arua for Uganda.
        In case of poor HF, MJ FF MN flights and writes down on log and send to Kenya through Skype.
    - - Flights
      - Expected
        
        Landing
        
        Departure
      - Frequency