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Chapter 9: Communicating in Groups and Teams (Nature of Groups and Teams,…
Chapter 9:
Communicating in Groups and Teams
Nature of Groups and Teams
group
: small collection of people whose members interact with one another over time to reach a goal
requires interaction, interdependence, time, and larger size than just a few people
what makes a group a team?
clear/inspiring shared goals
results-driven structure
competent team members
unified commitment
collaborative climate
virtual groups
: people who interact with one another via mediated channels, without meeting in person
most of my communication with groups is through social media, but I've never had a group where it was solely virtual-- however
i assume if I took an online class or two that would change
Goals of Groups and
Their Members
group goals
: goals a group collectively seeks to accomplish
individual goals
: individual motives for joining a group
hidden agendas:
individual goals that group members are unwilling to reveal
Characteristics of
Groups and Teams
Rules & norms
rules
(official, explicit guidelines that govern group functions)
norms
(shared values, beliefs, behaviors, and procedures that govern a group's operation)
social norms
(group norms that govern the way members relate to one another)
procedural norms
(norms that can describe rules for the group's operation)
task norms
(group norms that govern the way members handle the job at hand)
Patterns of interaction
all-channel network (everyone talks to each other)
chain network (passing of information from one member to another)
wheel network (a gatekeeper regulates the flow of info from all other members)
gatekeeper (person in a small group through whom comm. flows)
Roles
formal roles (roles formally assigned)
informal roles (non-explicit roles members take on; functional roles)
dysfunctional roles (make group less effective)
Leadership & Communication
Situational leadership, "the most effective leadership style," varies from situation to situation (257).
Leadership styles
authoritarian (rewards/punishment)
democratic (members help make decisions)
laissez-faire (members make decisions, leaders hands-off)
servant (members make decisions, but with leader's help & guidance)
transformational (devoted to helping a team fulfill an important mission)
Followership & Comm.
Types of followers
isolates (indifferent to group goals, isolated)
bystanders (aware of surroundings, but don't take active part)
participants (have an impact, support/oppose leaders)
activists (more energetically engaged)
diehards (practically sacrifice themselves for the cause)
Follower power
expert (can influence others on the opinions of a subject based on their knowledge)
connection (can influence based on the ability to build relationships/connect w others)
coercive (can influence others by threat or unpleasent consequences)
referent (can influence based on degree of being liked/respected)
Cognitive Q's
I find it strange and almost bothersome that by definition a group has to be interaction and time-based, because the term "group" is misused so often in casual english
Nothing really surprised me other than the group definition, everything else seems pretty reasonable and common to me