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WMG Workflow ((PREMIER / VIEWING (Invoice Client (Invoice 50% Deposit…

- - - - Invoice 50% Deposit
        
        Advise Client of Expected Date for Proofing
        
        Take Payment
        
        Invoice Client
        
        Invoice for Balance due on Collection
      - Client Proofing Approval
        
        Advise Client of Expected Date for Collection
    - - Editing the Notes
    - - call 3 days before to confirm (admin)
        
        come in have sales session - concierge provide refreshments
        
        Forensic Bag (Wall In Tray )
        
        slideshow/sale
        
        client order, payment agreement
        
        email receipt xero
  - - - Incoming Phone Call
        
        Discuss brief with Client
        
        Send Email "Studio 4 Portraits : 1F1 Watch Me Grow Program Information " the same day as Initial Contact
      - Incoming Email
        
        Phone Call the same day as Initial Contact with intent to Book Session and Discuss Client Wants and Needs
        
        Send Email "Studio 4 Portraits : 1F1 Watch Me Grow Program Information " the same day as Initial Contact
      - Walk in client
        
        email
        
        Send Email "Studio 4 Portraits : 1F1 Watch Me Grow Program Information " the same day as Initial Contact
      - Facebook
        
        Phone call
        
        Send Email "Studio 4 Portraits : 1F1 Watch Me Grow Program Information " the same day as Initial Contact
        
        Easter Eggs : Links to What to Expect
      - Incoming Contact Form
  - - - Base Watch Me Grow Program
    - - Base Watch Me Grow Program
    - - 15 QTY 5"x7" prints with accompanying high resolution files for $1,200 ... Gift with Purchase Watch Me Grow Base Package
  - - - Send what-to-expect email
        
        Send product idea catalogue
      - Send Questionnaire
      - Send Client and Photographer Agreement
      - Send Invoices /receipts
        
        Invoices/Receipt For any travel
        
        Invoice/Receipt for any pre-booked packages
        
        Invoice/Receipt for extra makeup (half Priced for makeup additional to whats on Voucher)
      - Booking Deposit of $110 for Saturday Sessions (If they have voucher) ... Redeemable on Product Purchase
      - Send Email Client Map and Invoice for Travel Deposit of $110 if going to the Client (Does not include Hilliards, Raby Bay or Mt Cotton Site). Redeemable on Product Purchase
      - Book team (photographer/hands/make-up)
    - - Book team for viewing (Designer) for 3-7 days after the shoot
      - All Decision Makers Need to Be Present
      - Product Guide 3 days before the PREMIER SESSION
  - - - Call Client to Arrange a time for Collection
        
        Option for Client to collect 8"x12" at their next WMG Session
        
        Check that the next Sessions for the Client are in the Calendar for the remaining sessions (promoted at the viewing)
      - Send Digital link to client
      - Ensure Balance of invoice is paid
  - - - Go through Questionnaire /allergies/cold sores
      - Check if Client Photographer Agreement has been signed
      - Great to Speak with you today email
  - - - Allergies/medical conditions cold sores etc
        
        give questionnaire to fill out at arrival
  - - - Forensic Bag with Card (Put in In tray)
        
        Card Number to be Noted on Paperwork
        
        Card to be put back in Forensic Bag After Session
        
        Card to be Cleared straight after session
        
        Viewing to be prepared straight after session
        
        Facebook Preview to be created and loaded to Facebook
        
        Proselect file to be created
        
        Put to VIEWNG room Computer
        
        Cull photos, edit and create viewing
        
        DND or OK to be clearly noted on Paperwork
        
        After session (auto) Send a Thank you email to Client with Product List - next step with MC
      - Prepare Set Design, Lighting and Camera
    - - Client to meet the photographer at the Studio ... Follow Photographer to location
      - Concierge to pack props and cameras ready for the Photographer to take on location
  - - - capture birthdays/milestones/year since we last saw you ... (triggers for CLIENT TYPE)
        
        Birthday
        
        Starting School
        
        Invite to Annual Family Session
        
        Updated Linked In for Mum and Dad
        
        Give Aways (3 Melbourne Cup Makeups)
        
        Camera Course for Mums
        
        Gift Vouchers (email reminder people can purchase gift vouchers from us)
        
        Gift Registery
        
        MBC School Holiday Sessions
        
        Email to data base (triggered)
        
        Facebook
        
        Set Calendar Dates
        
        Couple with FB Comps
        
        Sponsors (IK and Kip McGrath)
      - how did we do? survey
  - - - EOT Notification when proof is ready ... Time frames for delivery ... Email from Production Team
      - EOT Notification Client Email 2 : Hi I'm your retoucher (immediately after Premier/ Confirmation of order) (AUTO)
      - Check order and instructions from Designer
      - Put proofs to Shoot proof
      - Follow up call
  - - - Once Approved By Client for Print (Email Sign Off) send to appropriate Suppler for printing
        
        Payment made at time of order
      - EOT From Supplier : Alert ... to check if product received
  - - - Once products arrive, undergo QA check Marketing
      - Text/ Email/ Phone client when ready to collection the same day as the previous task
      - Check for Outstanding Balances (Remind Client)