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CHAPTER 8 - COMMUNICATION (Types of control (Formal Communication in…
CHAPTER 8 - COMMUNICATION
Definition
The process by which a person, group, or organization (the sender) transmits some type of information (the message) to another person, group, or organization (the reciever).
Why we communicate?
Control
Motivation
Information
Emotional Expression
Communication Process Components
Sender (Noise)
Encoding (Noise)
Message (Noise)
Decoding (Noise)
Receiver (Noise)
Types of control
Formal Channel Communication
Informal Channel Communication
Formal Communication in Organizations
*Vertical Communication
*Horizontal?Lateral Communication
*The flow of information both up and down the chain of command
:check: Downward communication
:check: Upward communication
:red_flag: Provides direction and control for the employees