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CHAPTER 11- Performance Appraisal (Performance Rating Are Influenced By:…
CHAPTER 11
- Performance Appraisal
Strategies For Better Understanding and Measuring Job Performance
Balance Scored Approach
Strategy 2: Select the Right Raters
Self as rater
Customer as rater
Peers as raters
Subordinate as raters
Supervisors as raters
Strategy 4: Training Raters to Rate More Accurately
Performance-dimension training
Performance-standard training
Rater-error training
Strategy 1 : Improve appraisal formats
Ranking format
Alternation ranking
Paired-comparison ranking
Straight ranking
Rating format
Strategy 3: Understand How Raters Process Information
Common errors in appraising performance: Criterion Contamination
Errors in observation (Attention)
Errors in the rating process
Errors in storage and recall
Errors in the actual evaluation
Role of Performance Appraisals in Compensation Decisions
Administration role
Training and development
Tying Pay to Subjectively Appraised Performance
Performance-and Position-Based Guidelines
Designing Merit Guidelines
Competency: Customer Care
Performance Rating Are Influenced By:
Competition among departments
Inter-departmental status differences
Organization values
Economic conditions
Employee behaviors observed by raters