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Chapter 9: Communicating in Groups and Teams (The Nature of Groups and…
Chapter 9: Communicating in Groups and Teams
The Nature of Groups and Teams
What is a group?
Consists of a small collection of people who interact with one another, usually face to face, over time in order to reach goals
Interaction
Without interaction a collection of people is not a group. if there is nothing to talk about them they have nothing to do with one another.
Interdependence
Behavior of one person affects all the others. "Ripple Effect"
Time
Groups work together for a length on time
Size
Groups are usually small, 3 people
What makes a group a team?
Teams share the same qualities as groups, but take group work to a higher level
Unified commitment
Collaborative climate
Competent team members
Standards of excellence
A results-driven structure
External support and recognition
Clear and inspiring shared goals
Principled leadership
Virtual Groups
Groups where member interact through media channels
Goals of Groups and Their Memebers
Group goals
The outcome you seek to accomplish together
To win the championship
Individual goals
The personal motive of each member
Get a college scholarship
Most groups exist to achieve a collective task.
A hidden agenda
Personal glory.
Social loafing
Members use this to get away with not doing their share of work.
I used to do this in high school, to get away with not doing as much work as my group members and still get the good grade.
Characteristics of Groups and Teams
Rules and Norms
Rules
Official guidelines that govern what the group is supposed to do and how members should behave.
Norms
Unspoken standards
Social norms
Govern how we interact
Procedural norms
guide operation and decision making
Task norms
govern how members get the job done..
Patterns of interaction
Sociogram
Suggest the number and complexity of interactions that can occur in a group
All-Channel network
Group members share all the information with everyone on the team
Chain network
Information moves from one member to another
wheel network
Person who acts as a clearinghouse, receiving and relaying messages to all members.
gatekeeper
Person who keeps track of messages and people
Roles
Define patters of behavior expected of members
On a basketball team my role is to score and play defense, others roles might be the rebound and block shots.
Formal roles
Assigned to establish order
President, treasurer, etc
Informal roles
Not acknowledged by the group with words
Task Roles
Help the group accomplish its goals
Social roles
help the relationships among members run smoothly
Dysfunctional roles
prevent the group from working effectively
examples: Blocker, Aggressor, Deserter, Dominator, Recognition seeker, Joker, Cynic.
Follower-ship and Communication
Types of followers
Participants
I would say that I am a participant I try and have an impact.
Activists
Bystanders
Diehards
Isolates
The Power of followers
Power- The ability to influence others
Legitimate power
Coach, supervisor
Nominal leader
designated
Expert Power
What you know
Connection power
Develop relationships
Reward Power
promises
Coercive Power
threats
Referent Power
respect, liking
Leadership and Communication
Trait theories of leadership
Some people are born to be leaders others are not.
When I am good at something I tend to be a good leader than when I am bad at something. I was born to be good at certain things that I can be good at and lead.
styles
Democratic
Laissez-faire
Authoritarian
Servant
Transformational leaders
Defined by their devotion to help a team fulfill an important mission
Emergent leaders
Gain influence without being appointed