Chapter 9: Communicating in Groups and Teams (The Nature of Groups and…
Chapter 9: Communicating in Groups and Teams
The Nature of Groups and Teams
What is a group?
Consists of a small collection of people who interact with one another, usually face to face, over time in order to reach goals
Without interaction a collection of people is not a group. if there is nothing to talk about them they have nothing to do with one another.
Behavior of one person affects all the others. "Ripple Effect"
Groups work together for a length on time
Groups are usually small, 3 people
What makes a group a team?
Teams share the same qualities as groups, but take group work to a higher level
Competent team members
Standards of excellence
A results-driven structure
External support and recognition
Clear and inspiring shared goals
Groups where member interact through media channels
Goals of Groups and Their Memebers
The outcome you seek to accomplish together
To win the championship
The personal motive of each member
Get a college scholarship
Most groups exist to achieve a collective task.
A hidden agenda
Members use this to get away with not doing their share of work.
I used to do this in high school, to get away with not doing as much work as my group members and still get the good grade.
Characteristics of Groups and Teams
Rules and Norms
Official guidelines that govern what the group is supposed to do and how members should behave.
Govern how we interact
guide operation and decision making
govern how members get the job done..
Patterns of interaction
Suggest the number and complexity of interactions that can occur in a group
Group members share all the information with everyone on the team
Information moves from one member to another
Person who acts as a clearinghouse, receiving and relaying messages to all members.
Person who keeps track of messages and people
Define patters of behavior expected of members
On a basketball team my role is to score and play defense, others roles might be the rebound and block shots.
Assigned to establish order
President, treasurer, etc
Not acknowledged by the group with words
Help the group accomplish its goals
help the relationships among members run smoothly
prevent the group from working effectively
examples: Blocker, Aggressor, Deserter, Dominator, Recognition seeker, Joker, Cynic.
Follower-ship and Communication
Types of followers
I would say that I am a participant I try and have an impact.
The Power of followers
Power- The ability to influence others
What you know
Leadership and Communication
Trait theories of leadership
Some people are born to be leaders others are not.
When I am good at something I tend to be a good leader than when I am bad at something. I was born to be good at certain things that I can be good at and lead.
Defined by their devotion to help a team fulfill an important mission
Gain influence without being appointed