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Obstacles to communication (10 barriers to effective communication…
Obstacles to communication
Body language
Gestures
Sometimes, gestures may lead to misunderstanding
Examples
Gesture "okay" in Japan means "money"
Gesture "good" (thumb up) in Japan means "F**k you"
10 barriers to effective communication
Physical Barriers
Inadequate equipment (Example: Temperatures too hot)
Attitudes
Strong emotions
Being extremly nervous
Asserting a need to win the argument
Language
People that speak the same native language can have difficulty understanding each other
Depends on the generations or regions
Example in Belgium: Flemish people have 4 different dialects
Example in Spain: People from the south have different accent. Some people from the north have difficulties to understand us.
Physiological barriers
Pain, poor eyesight, hearing difficulties,...
Problems with stucture design
Unclear organization structures
Cultural noise
Assumptions about others
Lack of common experience
Ambiguity and overuses of abstractions
Information overload
Too many details
Jumping to conclusion
Making assumptions before listen to others
How to improve your communication skills?
7 cs of Communication
Clear
Able to understand
Concise
short as possible
Concrete
Useful
Correct
Free of errors and mistakes
Coherent
Well constructed
Complete
Tell everything they need to know
Courteous
Friendly, polite.
Stereotypes vs prejudices
Stereotypes
Perceptions about groups pf people
They can be useful
When they are descriptive and not evaluative
Accurate
Modified by further observations
They can be Harmful
When they are used as a moral judgment
Inaccurate
Stay by your initial attitude
Prejudices
Negative stereotypes
They have a negative result which is
RACISM
Some spanish stereotypes
Family orientated
Aristocratic
Fun
Lazy people
Always partying
Openminded