Understanding Human Communication: Chapter 9
Understanding Human Communication: Chapter 9
Characteristics of Groups and Teams
Rules and Norms
Group norms that govern the way members relate to one another.
Norms that describe rules for the group's operation.
Shared values, beliefs, behaviors, and procedures that govern a group's operation.
Group norms that govern the way members handle the job at hand.
An explicit, officially stated guideline that governs group functions and member behavior.
A role assigned to a person by group members or an organization, usually to establish order.
A role usually not explicitly recognized by a group that describes functions of group members, rather than their positions. These are sometimes called "functional roles",
The patterns of behavior expected of group members.
Roles group members take on in order to help solve a problem.
Emotional roles concerned with maintaining smooth personal relationships among group members. Also termed, :maintenance functions."
Individual roles played by group members that inhibit the group's effective operation.
Patterns of Interaction
A communication network in which information passes sequentially from one member to another.
A communication network in which a gatekeeper regulates the flow of information from all other members.
A communication network pattern n which group members are frequently together and share all information with one another.
: A graphic representation of the interaction patterns in a group.
Person in a small group through whom communication among other members flows.
Followership and Communication
Types of Followers
The Power of Followers
: The ability to influence others by granting or promising of desirable consequences.
: The power to influence others by the threat or imposition of unpleasant consequences.
: The influence granted by virtue of a member's ability to develop relationships that help the group reach its goal.
: The ability to influence others by virtue of one's perceived expertise on the subject in question.
: The person who is identified by title as the leader of a group.
The ability to influence a group owing to one's position in a group.
: The ability to influence others' thoughts and/or actions.
: The ability to influence others by virtue of the degree to which one is liked or respected.
The Nature of Groups and Teams
: A small collection of people whose members interact with one another, usually face-to-face, over time in order to reach goals.
In a true group, the behavior of one person affects all the others.
: In work groups, when one member behaves badly, it shapes the entire way the group functions.
A collection of people who interact for only a short time does not qualify as a group. Groups who work together for a continuous amount of time, start to take on the characteristics of the group.
, a collection of people isn't a group.
The suggested size of a group is 3-20 members. This would give every member in the group the ability to know and react to every other member.
What Separates a Group From a Team?
Competent team members.
Standards of excellence.
A results-driven structure.
External support and recognition.
Clear and inspiring shared goals.
Goals of Groups and Their Members
: Goals that a group collectively sets to accomplish.
I personally enjoy working in groups because it allows you to develop a shared goal with a group of people and that can be an interesting experience as opposed to working on your own.
:Individual motives for joining a group.
: Individual goals that group members are unwilling to reveal.
The tendency of some people to do less work as group members than they would as individuals.
Leadership and Communication
: A style in which the designated leader gives up his or her formal role, transforming the group into a loose collection of individuals.
: A style based on the idea that a leader's job is mostly to recruit outstanding team members and provide the support they need to do a good job.
Defined by their devotion to help a team fulfill an important mission.
When I was the leader of Speech and Debate club, I think that I was this kind of leader. I was motivated by the idea of my team going to finals and that pushed me to be the best leader I could be for my team.
: A style in which the designated leader uses coercive and reward power to dictate the group's actions.
: A theory that argues that the most efficient leadership style varies, according to leadership relations, the nominal leader's power, and the task structure.
: A member who assumes leadership roles without being appointed by higher-ups.
: A style in which the leader invites the group's participation in decision making.