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Jira SD (Project types (Service Desk: Allow customers to set requests on a…

- - - - Automation (real)
        
        Transition on comment
        
        When a comment is added to an issue, this rule automatically transitions the issue so it's clear who it's waiting on.
        
        Update when a linked issue changes
        
        When the status of an issue changes, this rule will add a comment to its related issues. You can customize this to resolve related issues, change which issues are updated, and more.
        
        Auto-close after being resolved for 3 business days
        
        After 3 business days of the resolution being set, auto-close issues unless the resolution is cleared. The condition and the 3 day limit are set in the 'Time to close after resolution' SLA.
        
        Auto-approve standard changes
        
        After a standard change is created, this rule transitions the change through the 'Peer review / Change manager approval' stage to 'Planning'. It adds a customer-facing comment stating the approval was automated.
        
        Service Level Agreements (SLAs)
        
        Metrics
        
        Stop: Events that stop timer.
        
        Start: Events that starts a timer.
        
        Pause on: Events that may pause timer.
        
        Goals
        
        Satisfaction settings: Collect customer satisfaction feedback.
        
        Widget: Request forms that can be placed in other websites.
        
        Email requests: Messages sent to this address create new requests in the service desk.
        
        Customer permissions
        
        Customers can comment on their requests.
        
        Create Issues
        
        Customers can access the project in the customer portal
        
        Customers can add attachments to their requests
        
        Assign Issue (This permission is mandatory for the Assignee field to work. The Assignee field is an optional hidden field and it automatically channels issues to certain team members.)
        
        Language support
        
        Customer notifications
        
        Template design
        
        Action that triggers a notification
        
        Automation: Perform actions in your service desk based on specific triggers and conditions
        
        Name
        
        Description
        
        Actions and conditions
    - - Workflow Status
        
        Name of the status
        
        Customer facing status
      - Can be grouped
      - Request Name
      - Icon
      - Issue Type
        
        Service Request with Approvals
        
        Problem
        
        Service request
        
        Incidents
        
        Change
      - Description
      - Fields
        
        Visible
        
        Hidden
    - - Customer Portal
      - Email Support
    - - External Service Desk
      - IT Service Desk
      - Internal Service Desk
    - - Customize
        
        Text and banner color
        
        Logo
        
        Header is always white, logo should not be completely white.
        
        Name
        
        Introduction text
        
        Announcements