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Service Transition (Overview) (Stage when services are built (Purchase,…
Service Transition (Overview)
Stage when services are built
Purchase
Installation
Configuration
Testing
Launch
Operations begin
Service Transition requires coordination
Stakeholders
Customers
Users
Support Organizations
Testing of Service Transition
End to end testing to include
Hardware
Software
Processes
Procedures
Support Agreements
Key Takeaways
Physical development and implementation of service
Thoroughly tested and fielded into a live environment with no shortcomings identified
Configuration has been documented
Operations has been trained and ready to receive the new service