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Communicating in Groups and Teams By Sean Ho (The Nature of Groups and…
Communicating in Groups and Teams By Sean Ho
The Nature of Groups and Teams
What is a Group?
Interaction
Without interaction, a collection of people isn't a group.
Interdependence
In groups, members don't just interact: group members are interdependence. By contrast, when members don't need one another, they are a collection of individuals and not a group.
Time
A collection of people who interact for a short while doesn't qualify as a group.
Size
Research suggest that the optimal size for a group is the smallest number of people capable of performing the task at hand effectively.
What makes a Group a Team?
Clear and inspiring shared goals
A results-driven structure
Competent team members
Unified commitment
Collaborative climate
Standards of excellence
External support and recognition
Principle leadership
Virtual and Face-to-Face Groups
Experts offer the following communication tips to make the most of virtual interactions.
Encourage socializing
Strive for face time
Allow and encourage side channels
Make expectations clear
Provide training as necessary
Goals of Groups and Their Members
Group Goals
Most group exist to achieve a collective task: win a contest, create a product, provide a service, and so on.
Social goals can equally important reasons for a group's existence: to meet other people and have fun together.
Individual Goals
Some individual goals are related to the group's official reason for existing. Problems arise when individual motives conflict with the group's goal, especially hidden agendas.
Characteristics of Groups and Teams
Rules and Norms
Rules: Official guidelines that govern what the group is supposed to do and how the members should behave
Norms: An equally powerful set of unspoken standards.
Social Norms
Governs relations between members
Task Norms
Procedural Norms
Patterns of Interaction
In interpersonal and public speaking settings, two-way information exchange is relatively uncomplicated. But in a group, the possibilities of complications increase exponentially.
Networks
All-channel network: Group members share the same information with everyone on the team.
Chain Network: information move sequentially from one member to another.
Roles
Task Roles: Roles that help the group accomplish their goal.
Social Roles: Roles that help the relationships among the members to run smoothly.
Dysfunctional Roles: Roles that prevent the group effectively.
Leadership and Communication
Approaches to Leadership
Trait Analysis
Leadership Style
Situational Approaches
Leader-Member Relationships
Transactional Operators
Team Players
Transformational Leaders
Becoming a Leader
Frequent Participation
Demonstrated Competence
Assertion, Not Aggression
Provide a solution in a time of crisis
Support of other members
Followership and Communication
Types of Followers
Isolates
Bystanders
Participants
Activists
Diehards
The Power of Followers
Questions
There wasn't anything that I found particularly interesting.
There wasn't anything I found that bothered me
I would like to know more about becoming a better leader to the group.